SERVICE
Is there a charge for damage assessment?
Damage assessment is based on the chronology of the problem you are experiencing and our experience in analysing the damage, and is completely "FREE" of charge. This applies if you bring your computer directly to our shop or simply consult via WhatsApp, Facebook, or Instagram.
Why am I charged for an assessment?
We charge for an assessment if:
- The assessment or consultation is carried out at your location.
- A physical inspection is required to locate the fault on the laptop.
What if I "you" cancel the service?
If the service cancellation is mutually agreed upon, only the assessment fee will be charged. If the cancellation is made unilaterally by "you", we will charge a cancellation fee of 25% of the agreed price.
What if we "the shop" cancel the service?
If the service cancellation is made by us due to the unavailability of spare parts, we will refund it free of charge. We consider the loss to be incurred by both parties.
How long will it take for the service to be collected / completed?
Assessing the fault, sourcing spare parts, and replacement will take up to 3 working days.
WARRANTY
I want to claim the warranty, why was it rejected?
Warranty claim conditions:
Bring the service or sales receipt.
The same symptoms or damage.
The seal is intact and undamaged.
Not due to user error. If these three conditions are met, please bring it to the workshop and we will accept 100% of the warranty claim.
My conditions are complete, why is it still rejected?
Example case: total failure. After our assessment, there were indications of a power surge or liquid damage. This can void the warranty.
Why is my warranty claim taking so long?
The warranty claim process is the same as when you have a service performed. Reasons for a long repair process can be due to queues and part availability.
What is a service and spare part warranty?
Service "labour" and Spare part "replacement component". So if you get a 1-year service warranty and a 1-month parts warranty, it means that if there is damage in the first month, the repair is free. If damage occurs between the 2nd and 12th month, you will only be charged for the spare part. Why is this? Because your spare part warranty has expired, while the service warranty is still valid, so no additional charges will be incurred for the assessment.